Refund policy

At Pure Essence, customer satisfaction is important to us.

We offer a 30-day return policy from the date your order is delivered.

Return Eligibility

• Item must be unused and in its original condition.
• Item must be returned in its original packaging.
• Proof of purchase is required.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos.

Refund Processing

Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.

Please note:

• Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product.
• Shipping fees are non-refundable unless required by law.